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Advanced Workplace Etiquette Skills – SOM13

From November 07, 2022 08:00 until November 18, 2022 16:30

Course Overview

This course is designed to equip personal assistants with knowledge and abilities to on the effective management of their personality, expectations, behaviour, interaction, diversity and culture. Therefore, this course model the behaviour of the delegates to be able to effectively work in teams within a diverse work environment. The workplace etiquette encompasses interpersonal skills, professionalism, advanced business communication, modern technology and telephone management, stakeholder management, and processes implementation and management.